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Login & Sign-in Trouble
Can't sign in, not getting a verification code, or unsure which email you used? We'll guide you through the recovery steps.
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Independent third-party help · 24/7 by phone
Need a hand with the Temu app or your Temu account?
Call DigiSupportiveHub and a specialist will walk you through login problems, app errors, order tracking and account settings, step by step.
- Phone line open 24 hours, 7 days a week
- Fee quoted before any work begins
- Patient, plain-English guidance
Please note: DigiSupportiveHub is an independent third-party service. We are not Temu, we are not affiliated with or endorsed by Temu, and we are not Temu's official customer service. Temu offers its own free support inside the Temu app.
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1-888-891-0885
Independent phone support, 24/7
Call Now Fees explained before we start
What we can help with
Common Temu app and account problems
We provide guidance and walkthroughs. Decisions about orders, accounts and refunds are always made by Temu.
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App Errors & Crashes
App freezing, not loading or failing to update? We'll work through fixes on your phone with you.
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Order Tracking Walkthrough
Not sure where to find your order status or tracking details in the app? We'll show you where to look.
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Checkout & Payment Errors
Payment not going through or an error at checkout? We'll help you check common causes on your side.
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Returns & Refund Steps
We can explain how to submit a return or refund request in the app. Temu decides on every request.
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Account & Address Settings
Update your address, notifications, email or password with someone guiding you through each screen.
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No waiting for a reply. Call and explain what's happening, and we'll tell you how we can help and what it costs.
How it works
Get help in three steps
Call us
Dial 1-888-891-0885 at any hour and tell us what's going wrong.
Hear the fee first
Our service fees are quoted on the phone before any work begins, and nothing is charged without your approval.
Fix it together
We guide you through each step on the phone until you're back on track.
Before you call
- Have your phone or computer in front of you
- Note the exact error message, if you see one
- Know the email or phone number your account uses
- Have your order number handy, if your question is about an order
Stay safe: never share your password, one-time codes or full card number with anyone, including us.
Want to use Temu's own support?
Temu provides free customer service through its official app and website. You're welcome to start there. If you'd prefer a patient person to talk you through it by phone, we're here 24/7.
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FAQ
Questions about our Temu support
Are you Temu customer service?
No. DigiSupportiveHub is an independent third-party company. We are not affiliated with, endorsed by or sponsored by Temu, and we cannot access Temu's internal systems.
Is your service free?
No, ours is a paid phone service. Our service fees are quoted on the phone before any work begins, and nothing is charged without your approval. Temu's own support is free through its app.
Can you get me a refund or fix my order?
No. Only Temu can approve refunds, replacements or account actions. We can guide you through how to submit a request in the app.
What hours can I call?
Our phone line is open 24 hours a day, 7 days a week.
Do you need my password or card details?
No. Please never share passwords, one-time codes or full card numbers with anyone.
Temu is a trademark of its respective owner and is mentioned here only to identify the app we provide help with. DigiSupportiveHub is independent and not affiliated with Temu.